Troubleshooting Missing outlook calendar appointments

Troubleshooting Missing calendar appointments

Pre-requisites

1. A manager who reported issue who also has delegates

2. Availability for manager and delegate to troubleshoot the issue when required

3. Ensure that manager/delegate both have read and understood the document “Best Practices while delegating access in Outlook”

Data collection

1. Account name for Manager and delegates. It is important to note if we have a primary delegate and a backup delegate

2. Number of computers running Outlook for manager. Note the version on each one.

3. Number of computers running Outlook for each delegate. Note the version on each one.

4. Number of mobile devices manager use for corporate email.

5. Are they using Blackberry?

6. Are delegates managing manger’s calendar though their mobile device?

7. Are all conditions met as per “Best practices on how to manage delegate access in Outlook"

Troubleshooting

1. This issue is not reproducible, so we need to first have the manager and delegates reset their settings to default. Educate them that this could be an issue on the server or could be as simple as your delegate deleted it by mistake. We don’t know that yet.

2. On all machines used by the managers, open Outlook, navigate to Tools –>Options–> Delegates and ensure we only have the necessary/known delegates added to the list

3. Run Outlook reset switches

a. Oulook /Cleanfreebusy

b. Oulook /Cleanreminders

c. Oulook /Cleanviews

d. Oulook /Cleanprofile

4. Delete the OST file on managers and delegates machines and let the mailbox re-download from the server

5. Delete Outlook profile and re-configure

6. Delete profile from all Exchange ActiveSync mobile devices including Blackberry Server

7. Check and see how many Exchange ActiveSync profiles the manager has and remove partnership of all invalid ones from the server